About Service FAQ

 

About Product FAQ

 

1.About Service FAQ

How do I know if I order successfully?

An order confirmation email will be sent to you if you place an order successfully at our website. If you do not receive it, please email us for assistance.

What currency are the items priced in?

All the items are priced in US Dollars. You can change the currency at the top of the website if needed.

Do you have physical stores that we can visit and try on the Aspenoras?

We are so sorry that we only offers products online without physical stores right now.

What payment methods do you accept?

 Currently we accept payments via Paypal and West Union. For more details about West Union, please contact us via service@aspenoras.com. 

Can I change the delivery address after the order is placed?

You may change your shipping address by e-mailing service@aspenoras.com with the order number and correct shipping address before the item is shipped out.

If the item has been shipped, we are so sorry that we cannot change the delivery address for you.

 An order has been placed. Can I cancel it?

The order can be canceled before shipped out, please refer to our cancellation policy.

When will I receive my order?

We will make every effort to ship to you as soon as possible. Actual delivery time may vary due to items, shipping methods, and other factors beyond our control.

What if my order arrives incomplete, incorrect, damaged or defective?

Please contact our Customer Service via service@aspenoras.com with the order number and picture of the parcel/item you received. We will work to resolve the problem immediately. 

How to make a return & get refund?

If you are not satisfied with the item you purchased, please contact our Customer Service via service@aspenoras.com first and our staff will help you. 

Please note that without email notification to customer service or if 7 business days have gone by, unfortunately, we can’t process any refund.

For more information about the return, please refer to https://www.aspenoras.com/pages/return-policy

 

2.About Product FAQ

Question:

What are the dimensions

Answer:

The 37-quart: 23.9'' x 14.4'' x 15.2'' (L x W x H)

The 54-quart: 23.9'' x 14.4'' x 19.7'' (L x W x H)

 

Question:

How can I connect the refrigerator with the spare battery?

Answer:

There are two ways to connect the refrigerator:1. Cut off the cigarette lighter and connect the positive and negative poles of the battery directly. Or you can use a cigarette lighter socket adapter to connect our DC cable and make sure the line of the socket is thicker than the DC cable.

 

Question:

What is the height of this refrig?

Answer:

The 37-quart portable fridge freezer dimension is 23.9'' x 14.4'' x 15.2'' (L x W x H).

 

Question:

How many watts or amps (when plugged into 12-volt source)?

Answer:

It depends on the mode the portable freezer/fridge is working on. The rated power is 35w.

 

Question:

How does the evaporation tube of the portable freezer surround?

Answer:

The evaporation tube surrounds the refrigerator from top to down. If you use the refrigerator, it will cool the upper part more quickly than the bottom part.

 

Question:

Does this item ship to California?

Answer:

Yeah, we will ship it us nationwide and canada.

 

Question:

How does the refrigerator perform on hot days?

Answer:

Your refrigerator has to work harder on a hot day. Because it's hotter outside the insulation lets more heat through, and the compressor has to work harder to try and get rid of the heat into air that is already hot. This is also true for your fridge at home. The compressor will run more often and you will use more power. It is really important to keep the fridge out of the direct sun, and not in a heated environment like the back of a closed up car or 4WD.

 

Question:

Can this be kept outside in the balcony in hot and sub-zero temps?

Answer:

Yeah, you can put the portable freezer at wherever you want. But we advise you keep it at a stable environment so that you can use it a more long time.

 

Question:

My refrigerator has sufficient power but the compressor is not turning on.

Answer:

Make sure the lid is closed and there is ample space (2” at sides, 4” at rear) around the unit for it to ventilate properly. If the temperature around the unit is too low the compressor may not run, move it to a warmer location. If none of these apply to you, there may be a disconnected wire.

 

Question:

Is it okay to lay the refrigerator down on a non-horizontal surface and make it work?

Answer:

 If the refrigerator is tilted no more than 45 degrees and not working for a long time,it's fine. So the refrigerator will work fine if it is bumping on the boat or on the car.

 

Question:

How to use the refrigerator in different working environments?

Answer:

Maybe the refrigerator will be putted on boat or in RV long term, you can use the spare battery and turn off the battery protection on the refrigerator. If you are going camping and power the refrigerator with the car battery, we advise you set the battery protection at High mode so that it will not run out your car battery and make your car start normally.

 

Question:

Can I keep this running non stop for the whole summer? If so should I use 110 or 12v?

Answer:

I have the 52 quart. It has been running for about 4 months. When at my house I use 110, when at the lake and during transport I use 12 volt. It will run for about 3&1/2 days on a skidoo size 35amp/hr deep cycle battery. I do not have a 110 volt AC to 12 volt DC adapter power supply. I am not aware if one is available. I can say nothing but good things about this unit, it has exceeded my expectations. 

 

Yeah, you can use 110v wall charger to power this portable freezer, just like your home freezer.

I run it non stop for the whole weekend and it worked just fine (switched between 12v & 110). It should not matter 12v or 110ac.

 

Question:

Would I be able to power this via 12v solar panels? If so how many watts wil I need ?

Answer:

This freezer is equipped with a 12v dc power cord. The car freezer will not work properly if directly connected to solar panels, as the voltage output fluctuates too much for the controller built in the freezer. You can, however, connect solar panels through a charger/regular to a 12V battery running the freezer. It need 40W.

 

Question:

What is the recommended temperature for running a portable refrigerator as a refrigerator?

Answer:

Most vegetables & fruit should be kept at a maximum temperature of 10ºC, and for milk, dairy and other perishables 4ºC or lower is recommended. Please check the guidelines printed on the packaging of food that you purchase. Below 4ºC water starts to expand and it breaks open the plant cells, particularly in high water content foods such as lettuce, strawberries, etc. It is recommended that you do not place these items close to the top of the stainless steel liner where the evaporator coils are.

 

Question:

What are the true temperature ranges of this product? I need a real portable freezer, not a refrigerator.

Answer:

You can set the temperature between -4℉ ~ 68℉. So you can use it as a freezer or refrigerator based on what food you need to store and don't need any ice.

 

Question:

How does the battery protection work?

Answer:

This product is configured with automatic battery protection function in case of low voltage. If the DC power voltage drops to a cut-off value, the compressor will be

automatically turned off and the “Er1” error code will appear on the display screen.

 

Question:

Can I run this unit non stop in a boat for the whole summer?

Answer:

It is a freezer with compressor, power it with 110v AC power or 12v DC power. Make sure you have a stable power in the boat to let it work.

I run it non stop at a horse barn but plugged into a land power outlet. I think it will depend on your generator how much power it would use against your other appliances.

 

Question:

Where is it built?

Answer:

Our portable freezer is made in China.

 

Question:

Can portable refrigerator be operated from 12V DC power socket of a car?

Answer:

Yes. We recommend you to set the battery protection at high mode,  and the ignition should be on to charge the battery so that your car battery has enough power to supply. Then you can connect the refrigerator with DC cable. This will help to prevent you from flattening your car battery, of course. If your car battery is not in good condition the low voltage error protection may switch off the fridge.

 

Question:

How much noise when the refrigerator run?

Answer:

The noise of the refrigerator is less than 45 decibels during normal operation.

 

Question:

Does dust affect the performance of portable refrigerators?

Answer:
Yes. Although the fridges are tough, operating the fridge in very dusty environments can lead to reduced performance as the dust collects on the condenser coils. Extremely dusty environments may cause poor power connections and intermittent operation so it is strongly advised not to operate the fridge in areas such as plastering, concrete sawing, landscaping or dusty outdoor conditions.

 

Question:

Does it support 240V or only 110V?

Answer:

Yes, it support 240V.

 

Question:

How do portable refrigerators keep things cool?

Answer:

In an icebox, you remove the coolant (the melted ice) which has absorbed the heat, and you refill it with fresh ice. In a refrigerator, you use a refrigerant to absorb the heat from the food, and then you pump it using a compressor away from the food and replace it with fresh refrigerant to keep the contents cold.

 

Question:

Why won’t the lid open on my refrigerator? I just turned it on and got it to about 27° and now it won’t open?

Answer:

you have to squeeze the handle to release the lid.

There is a small lever in the middle of the front side that you need to press to open.

 

Question:

How to turn off the battery protection? It stops after using 50% of my portable solar generator. I want to use more from the solar generator battery.

Answer:

Press the "BATTERY" and "SWITCH" button at the same time more than 3 seconds, then it will shows "b1" meaning the battery protection is closed.

 

Question:

What are dimensions of the 37 quart fridge without the handles attached?

Answer:

It is 23.9"X14.4"X15.2"(L x W x H). You can also see the dimensions showed on the picture.

 

Question:

What is the dimension of the 54 quart fridge /freezer?

Answer:

The dimension of the 54-quart fridge is 23.9'' x 14.4'' x 19.7'' (L x W x H)

 

Question:

Can solar panels be used with portable refrigerators?

Answer:

The car fridge will not work properly if directly connected to solar panels, as the voltage output fluctuates too much for the controller built in the fridge. You can, however, connect solar panels through a charger/regulator to a 12V battery running the fridge.

 

Question:

When the refrigerator is turned on, the temperature indicator sometimes jumps up and down or changes - is this normal?

Answer:

The digital temperature display may vary a degree or two or as the unit is cooling down. It does not affect the operation of the fridge.