Aspenora Commitment to Satisfaction
Online purchases require flexibility and support. Aspenora understands that and wishes to create a satisfying and enjoyable shopping experience for you.
The Return and Cancellation Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.
After deciding upon your options, contact our Customer Service assistance within the time period of 7 working days specified to request a Return Merchandise Authorization (RMA). After receiving an RMA, you may proceed to return your item(s) for replacement or repair. Customer will be responsible for the return shipping fee. Order fully made with COUPON may not be exchanged or returned.
Please refer to the Terms and Conditions below for further details.
To ensure speedy service, please have the following information ready when you email our Customer Service Department:
1.Your order number
2.Product name and Aspenora catalogue number of the item you wish to return
3.Reason for requesting a RMA
4.Photographs clearly showing the problem with the item
5.Requested replacement item's name, number
Your shipping address and phone number.
We do not accept returns or exchange on sale items. All sale items are final.
Terms & Conditions
Please note that because of the high cost associated with international shipping of our products, we can no longer accept returns of unwanted products that do not have damages or defects.
General for all products
1) All returns must be sent back to Aspenora with prior authorization, i.e. a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused or disregarded.
2) Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
3) Aspenora is not responsible for items lost during return shipping. We recommend that you send your return via a shipping method that gives a tracking number to ensure that it reaches us.
4) Aspenora reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice.
Defective Item Exchange
1) Aspenora will be responsible for return shipping costs if the defective claim is confirmed to be valid. Return shipping costs will be refunded in Aspenora Store Credit within seven (7) days of receipt of your return. No compensation for shipping costs will be provided when using other shipping methods, including Courier Services or Express Mail.
2) In cases of defective return, Aspenora will provide a replacement item instead of a refund.
3) In cases where we believe that the defect on a returned item is caused deliberately, we may refuse to provide a refund for that item. Please note that we inspect our items before shipping out, and our items will not have large rips or stains.
Unwanted or Unopened Item Refund
1) Because of the high cost associated with international shipping of our products, we can no longer accept returns of unwanted products. We apologize for this inconvenience.